TERMS AND CONDITIONS
COACHING: Coaching, which is not advice, therapy, or counselling, may address specific personal projects, business successes, or general conditions in the client's life or profession.
DURATION OF CONTRACT: This agreement will begin upon acceptance, and will continue for the amount of time as agreed upon between Krysta Lee and the client.
NUMBER & FREQUENCY OF SESSIONS: In addition to the sessions per month based on the specific package selected, Krysta Lee is available via email to share wins, seek clarity on actions, or review minor issues. There is no charge for these brief “catchup emails”. Krysta Lee may not always be available immediately, but will endeavour to reply within 24hours.
LOCATION: The coaching services to be provided to the client are coaching or tele-coaching via Zoom, Skype, Google Meet, or other online portal, or as designed jointly between Krysta Lee
and the client.
FEES & PAYMENT POLICY: The fee for each package is all inclusive of taxes and fees, and payable in Canadian dollars via PayPal, electronic transfer, or as otherwise agreed upon between Krysta Lee and the client. Customized payment plans are available as agreed upon by Krysta Lee and the client. Packages are not considered final until full payment is received, and the final session cannot occur until payment(s) has been completed in full. When a client pays for a session, or sessions in advance, they must have the coaching session(s) that they have paid for within the agreed upon time allotted per package, or their fee is forfeited.
RESCHEDULING POLICY: If the client needs to rearrange a coaching session, they must provide at least 24 hours notice. No refunds will be given to the client for unused coaching sessions unless a 24 hour notice has been given. In exceptional circumstances Krysta Lee may need to rearrange a coaching session; in these circumstances Krysta Lee will use reasonable endeavours to provide a mutually satisfactory alternative appointment for the client.
CANCELLATION POLICY: The client and Krysta Lee agree to provide each other with a fourteen-day written notice in the event either wishes to cancel further services.
CONFIDENTIALITY: Both Krysta Lee and the client promise that all information provided by either party will be kept strictly confidential.